VOOI_LIGHT:issueReporting

If you encounter a problem while using VOOI Light, please follow the instructions below to ensure your case can be resolved as quickly as possible.

Information Required for Investigation

To help the support team identify and fix the issue efficiently, please provide the following information:

1. Connection Method Specify how you are connected — for example, by email or via a wallet.

2. CA Wallet Addresses: provide both CA wallet addresses. To find and copy your CA wallet addresses, log in to your VOOI Light account, click the top-right corner, and copy the addresses one by one using the icon next to each address:

3. Actions Before the Issue Occurred Describe what you were doing right before the problem appeared (for example: opening a position, rebalancing, bridging, etc.).

4. Problem Description Briefly describe what went wrong and what you expected to happen instead.

5. Screenshots

   Please attach clear, full-screen screenshots showing the following:

   • Your VOOI Light account information page For example:

   • Linked accounts section — make sure all connected accounts are visible. For Example:

   • Any visible error messages.

   • Portfolio page — full-screen screenshot of Unified Balance with tokens expanded, so the token distribution across networks is visible. For example:

   • History and Positions — as displayed in the app.

   ⚠️ Important: Please send full-screen screenshots only — this helps the support team review your case much faster and avoid unnecessary back-and-forth requests for additional details.

Where to Submit the Information

Please use the official VOOI Support Bot on Telegram: 👉 t.me/vooi_support_bot

Steps:

1. Go to t.me/vooi_support_bot and start the bot. Please double-check that the handle is @vooi_support_bot.

2. When creating a support ticket, include all the information listed above.

3. Once the information is submitted and a ticket is created, a Support Agent will reach out to you in the same chat to follow up on your case.

4. Do not block the bot before your case is resolved — this may interrupt communication and delay the resolution process.

Frequently Asked Questions

Q: Is it safe to use the VOOI Support Bot? A: Yes. The bot is accessible only to the official VOOI Support Team, and your data is never shared with third parties.

Q: How long does it take to resolve my case? A: It depends on the nature of the issue. Providing all the required information from the start helps us investigate and resolve your case much faster.

Q: How can I check the status of my issue? A: A Support Agent will notify you directly in the bot chat once the issue is being worked on or has been resolved.