# VOOI\_PRO:issueReporting

If you encounter a problem while using **VOOI Pro**, please follow the instructions below to ensure your case can be resolved as quickly as possible.

## Information Required for Investigation

To help the support team identify and fix the issue efficiently, please provide the following information:

1. **Wallet Addresses**\
   Please provide the wallet address that you use to log in to VOOI Pro.
2. **Actions Before the Issue Occurred**\
   Describe what you were doing right before the problem appeared (for example: opening a position, rebalancing, bridging, etc.).
3. **Problem Description**\
   Briefly describe what went wrong and what you expected to happen instead.
4. **Screenshots**

   Please attach **clear, full-screen screenshots** showing the following:

   * **Any visible error messages**.
   * **History and Positions** — as displayed in the app.
   * **Any other relevant screenshots.**

   ⚠️ **Important:** Please send **full-screen screenshots only** — this helps the support team review your case much faster and avoid unnecessary back-and-forth requests for additional details.

## Where to Submit the Information

Please use the **official VOOI Support Bot** on Telegram:\
👉 [t.me/vooi\_support\_bot](https://t.me/vooi_support_bot)

#### Steps:

1. Go to [t.me/vooi\_support\_bot](https://t.me/vooi_support_bot) and start the bot.\
   Please double-check that the handle is **@vooi\_support\_bot**.
2. When creating a support ticket, include all the information listed above.
3. Once the information is submitted and a ticket is created, a Support Agent will reach out to you in the same chat to follow up on your case.
4. **Do not block the bot** before your case is resolved — this may interrupt communication and delay the resolution process.

## Frequently Asked Questions

**Q: Is it safe to use the VOOI Support Bot?**\
**A:** Yes. The bot is accessible only to the official VOOI Support Team, and your data is never shared with third parties.

**Q: How long does it take to resolve my case?**\
**A:** It depends on the nature of the issue. Providing all the required information from the start helps us investigate and resolve your case much faster.

**Q: How can I check the status of my issue?**\
**A:** A Support Agent will notify you directly in the bot chat once the issue is being worked on or has been resolved.