# VOOI\_PRO:issueReporting

If you encounter a problem while using **VOOI Pro**, please follow the instructions below to ensure your case can be resolved as quickly as possible.

## Information Required for Investigation

To help the support team identify and fix the issue efficiently, please provide the following information:

1. **Wallet Addresses**\
   Please provide the wallet address that you use to log in to VOOI Pro.
2. **Actions Before the Issue Occurred**\
   Describe what you were doing right before the problem appeared (for example: opening a position, rebalancing, bridging, etc.).
3. **Problem Description**\
   Briefly describe what went wrong and what you expected to happen instead.
4. **Screenshots**

   Please attach **clear, full-screen screenshots** showing the following:

   * **Any visible error messages**.
   * **History and Positions** — as displayed in the app.
   * **Any other relevant screenshots.**

   ⚠️ **Important:** Please send **full-screen screenshots only** — this helps the support team review your case much faster and avoid unnecessary back-and-forth requests for additional details.

## Where to Submit the Information

Please use the **official VOOI Support Bot** on Telegram:\
👉 [t.me/vooi\_support\_bot](https://t.me/vooi_support_bot)

#### Steps:

1. Go to [t.me/vooi\_support\_bot](https://t.me/vooi_support_bot) and start the bot.\
   Please double-check that the handle is **@vooi\_support\_bot**.
2. When creating a support ticket, include all the information listed above.
3. Once the information is submitted and a ticket is created, a Support Agent will reach out to you in the same chat to follow up on your case.
4. **Do not block the bot** before your case is resolved — this may interrupt communication and delay the resolution process.

## Frequently Asked Questions

**Q: Is it safe to use the VOOI Support Bot?**\
**A:** Yes. The bot is accessible only to the official VOOI Support Team, and your data is never shared with third parties.

**Q: How long does it take to resolve my case?**\
**A:** It depends on the nature of the issue. Providing all the required information from the start helps us investigate and resolve your case much faster.

**Q: How can I check the status of my issue?**\
**A:** A Support Agent will notify you directly in the bot chat once the issue is being worked on or has been resolved.


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.vooi.io/vooi-pro-v1/vooi_pro-issuereporting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.