# VOOI\_LIGHT:issueReporting

If you encounter a problem while using **VOOI Light**, please follow the instructions below to ensure your case can be resolved as quickly as possible.

## Information Required for Investigation

To help the support team identify and fix the issue efficiently, please provide the following information:

1. **Connection Method**\
   Specify how you are connected – for example, by email or via a wallet.
2. **CA Wallet Addresses:** provide both CA wallet addresses.\
   To find and copy your CA wallet addresses, log in to your **VOOI Light** account, click the top-right corner, and copy the addresses one by one using the icon next to each address:\
   ![](https://3071033198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXCba6CdwFKbzdASxvC5H%2Fuploads%2FsBBeYTZnxtysqzRySLto%2Fimage.png?alt=media\&token=0eeca3f6-b89f-484b-848e-6f112b9aadca) 
3. **Actions Before the Issue Occurred**\
   Describe what you were doing right before the problem appeared (for example: opening a position, rebalancing, bridging, etc.).
4. **Problem Description**\
   Briefly describe what went wrong and what you expected to happen instead.
5. **Screenshots**

   Please attach **clear, full-screen screenshots** showing the following:

   * **Your VOOI Light account information page** \
     For example: \
     ![](https://3071033198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXCba6CdwFKbzdASxvC5H%2Fuploads%2FUDFrUIfq4s2KqejTPAq4%2Fimage.png?alt=media\&token=f8149437-7b79-4c4e-80c1-149c6a536f1e)
   * **Linked accounts section** – make sure all connected accounts are visible. For Example:\
     ![](https://3071033198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXCba6CdwFKbzdASxvC5H%2Fuploads%2FAKH0NlIaD7Xz1BUMJWKp%2Fimage.png?alt=media\&token=d8ddff95-e477-4863-9331-0eddfa1df169)
   * **Any visible error messages**.
   * **Portfolio page** – full-screen screenshot of **Unified Balance** with tokens expanded, so the token distribution across networks is visible. For example:\
      ![](https://3071033198-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXCba6CdwFKbzdASxvC5H%2Fuploads%2FfbcS7Z5R46qfwJ4OxK8K%2Fimage.png?alt=media\&token=fa9705c0-9569-42e9-b965-40a10969dfff)
   * **History and Positions** – as displayed in the app.

   ⚠️ **Important:** Please send **full-screen screenshots only** – this helps the support team review your case much faster and avoid unnecessary back-and-forth requests for additional details.

## Where to Submit the Information

Please use the **official VOOI Support Bot** on Telegram:\
👉 [t.me/vooi\_support\_bot](https://t.me/vooi_support_bot)

#### Steps:

1. Go to [t.me/vooi\_support\_bot](https://t.me/vooi_support_bot) and start the bot.\
   Please double-check that the handle is **@vooi\_support\_bot**.
2. When creating a support ticket, include all the information listed above.
3. Once the information is submitted and a ticket is created, a Support Agent will reach out to you in the same chat to follow up on your case.
4. **Do not block the bot** before your case is resolved – this may interrupt communication and delay the resolution process.

## Frequently Asked Questions

**Q: Is it safe to use the VOOI Support Bot?**\
**A:** Yes. The bot is accessible only to the official VOOI Support Team, and your data is never shared with third parties.

**Q: How long does it take to resolve my case?**\
**A:** It depends on the nature of the issue. Providing all the required information from the start helps us investigate and resolve your case much faster.

**Q: How can I check the status of my issue?**\
**A:** A Support Agent will notify you directly in the bot chat once the issue is being worked on or has been resolved.